Cb44 Privacy Policy – Malaysian Member Personal Data Protection

Cb44 ("we", "our platform") takes our responsibility to every member's privacy seriously. This Privacy Policy explains how we collect, store, use, and protect your personal information when you use the cb44.bz website or our mobile app.

This policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. By registering and using the cb44 platform, you agree to the collection and use of your information as described in this Privacy Policy.

We encourage you to read this document carefully. If any section is unclear or you have any questions, the cb44 customer support team is ready to assist you via live chat within the platform.

Cb44 only collects information necessary to provide a safe, fair, and quality service to our members. The following are the categories of data we collect:

We do not collect any sensitive information such as medical data, religious beliefs, or political views. All data collected is strictly limited to what is necessary for platform operations and legal compliance.

The information we collect is used solely for the following purposes:

• Account Management: Creating and maintaining member accounts, processing registrations, and ensuring the security of your login.
• Transaction Processing: Verifying and processing all deposits and fund withdrawals promptly and securely.
• Identity Verification (KYC): Carrying out the Know Your Customer (KYC) process to meet anti-money laundering compliance requirements.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical support to members.
• Platform Security: Detecting and preventing fraud, hacking, and other unauthorised activities that could compromise your account.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need assistance or gaming limits.
• Marketing Communications: Sending promotional information and exclusive offers, subject to your subscription preferences.
• Service Improvements: Analysing aggregated usage data to improve the user experience on the cb44 platform.

Cb44 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, under certain circumstances, we may need to share your information with the following parties:

• Payment Providers: Transaction details that must be shared with payment processors such as banks and e-wallet operators to facilitate the processing of deposits and withdrawals.
• Regulatory Authorities: When required by law or by a directive from a competent authority, we will disclose the necessary information to the relevant government agencies or regulatory bodies.
• Technology Service Providers: Companies that help us operate the platform, such as cloud service providers and fraud detection systems, are bound by strict confidentiality agreements.
• Gaming Partners: Third-party game providers that supply content on the cb44 platform may receive the minimum technical data required to operate their games.

All third parties we work with are required to comply with data protection standards equal to or higher than our own. We are not responsible for the privacy practices of third parties that are outside our direct control.

Protecting your personal data is cb44's top priority. We implement multiple layers of security to ensure your information remains safe at all times:

• 256-bit SSL Encryption: All data transmitted between your device and cb44's servers is protected with the highest-level encryption.
• Two-Factor Authentication (2FA): An additional security layer that requires identity verification via OTP code during login.
• Real-Time Monitoring: A threat detection system operating 24/7 to identify and block any suspicious activity.
• Internal Access Controls: Only authorised personnel may access members' personal data, and every access is logged for audit purposes.
• Secure Servers: Data is stored in data centres protected by strict physical and digital security measures, with regular backups.
• Regular Security Testing: cb44 conducts regular penetration testing and security audits to identify and patch any vulnerabilities.

Cb44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The following are the types of cookies we use:

Essential Cookies Functional Cookies Analytics Cookies

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Functional Cookies: Storing your preferences such as language selection, display settings, and login information you have asked us to remember.
• Analytics Cookies: Helping us understand how members use our platform through aggregated and anonymised data, for the purpose of continuous improvement.

You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of the cb44 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, please contact the cb44 customer support team via live chat within the platform. We will process your request within 14 business days.

Cb44 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active, plus the required period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements.
• KYC Documents: Retained for 5 years after the business relationship ends, or longer if required by the authorities.
• Communication Logs: Customer support correspondence records are retained for 2 years for reference and dispute purposes.
• Cookie & Analytics Data: Session data expires automatically, while aggregated analytics data is retained for 12 months.

When your data is no longer needed, we will ensure it is securely deleted or anonymised using appropriate procedures.

The cb44 platform may contain links to third-party websites or services such as game providers or payment processors. This Privacy Policy does not cover the privacy practices of those websites or services.

Cb44 is not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to read the privacy policy of every third-party website you visit. Use of third-party services is at your own risk.

Cb44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any amendments will take effect immediately upon publication on the cb44 website.

For any material and significant changes, we will notify you via:

• In-platform notification upon your next login.
• A notification email to your registered email address.
• A clear notice on the cb44 homepage at least 7 days before the changes take effect.

Continued use of the cb44 platform after any amendments are published means you accept the updated Privacy Policy. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact the cb44 Data Protection Officer (DPO) team.

You can reach us via:

• Live Chat: Available 24/7 within the cb44 platform — the fastest way to get a response.
• Email: [email protected] — for more detailed written enquiries.
• Account Section: For data access or correction requests, log in to your account and navigate to Settings > Privacy & Data.